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Frequently Asked Questions

Any questions? You can watch our fun video to the right, or look below for answers to our most frequently asked questions. Didn’t find what you were looking for? Please contact us here and we’ll be happy to help.

FAQs

Smart Coupons Top Questions

What is a Smart Coupon?

A Smart Coupon is a digital coupon, which is just like a paper coupon, only easier! Smart coupons are loaded directly to your account and are redeemed at the register when you purchase the qualifying item.

Will I be charged by my mobile carrier to use Smart Coupons?

Standard text messaging rates and data fees may be applied by your mobile carrier to create or access your account. You will need to check your individual plan with your mobile carrier for more details.

How does the Smart Coupons program benefit me?

Smart Coupons tailors relevant offers for you based on your shopping history. You can clip these offers to your account, eliminating the need to cut or print out coupons. Additionally, a coupon list is generated that can be used for shopping. The coupon list can be accessed online, emailed or printed.

How do I sign up for Smart Coupons to receive discounts and coupons?

You will need to go to the Smart Coupons page on the Family Dollar website (www.familydollar.com/smartcoupons) to sign up and create an account. You can also text SMART to 28767 to receive a link to the website on your mobile device. To sign up, you will need to provide a 10-digit phone number, preferably a mobile number, first and last name, an email address, and create a password.

Smart Coupons General Questions

Will I be able to track my savings?

Yes, when you enter your phone number at checkout your savings will be tracked through the savings dashboard. This provides an overview of your total savings over time. The savings dashboard can be accessed via web or mobile after you have logged in to your account.

Can there be more than one user on my Smart Coupons account?

No. Each account may have one registered user with one registered 10-digit phone number and one email address.

What personal information will be needed or used for Smart Coupons? Will it be shared?

You will need to provide your name, email address and phone number to participate. You can refer to Family Dollar's Privacy Policy, which can be found at the bottom of the Smart Coupons page.

Will I be able to opt-in to the types of messages I want to receive?

Yes, we respect your privacy and only send messages that you opt into. To see or change your opt-in preferences go to edit profile – Marketing Communications and make any opt-in changes

How do I sign up for Smart Coupons?

You go to the Smart Coupons page on the Family Dollar website (www.familydollar.com/smartcoupons) to sign up and create an account. You can also text SMART to 28767 to receive a link to the website on your mobile device.

How do I know if a Smart Coupon has been clipped to my account?

A clipped coupon will show as “Clipped” in your coupon portal and you can also click on “My Coupons” to see a list of all clipped coupons.

Can I still use paper coupons (clipped or printed) for my purchases?

Yes, you can still use paper coupons. All coupon types will follow the coupon policy.

Will the product be available to redeem a Smart Coupon at each Family Dollar location?

We try to keep all products in stock, but certain products may not be available in all stores.

Do Smart Coupons have an expiration date?

Yes, the expiration date is visible on each coupon.

How often will new coupons be available?

Manufacturer coupons and store offers can be added at any time, so please check back often.

How many times can a Smart Coupon be used?

Typically, a Smart Coupon can only be clipped one time and used on one item.

How can I see new Smart Coupons?

New coupons will have a blue banner at the top with the word, New. You can also click on the Personalized drop down on the Smart Coupons website and select “Newest” to see new coupons.

How do I redeem coupons at checkout?

You will enter your 10-digit telephone number into the PIN Pad (where you insert your debit/credit card) at checkout after the first item has been scanned and before the clerk totals the transaction.

How do I know if my Smart Coupon has been redeemed?

Your savings will be indicated on your receipt once the items have been purchased. Additionally, the coupon will be listed as “Redeemed” in your “Recent Activity” page in your Smart Coupons account.

Once I have clipped a coupon, when is it available to redeem?

Clipped coupons are available as soon you clip them. Many of our customers search for Smart Coupons on their mobile device when shopping in our stores.

How many Smart Coupons can I clip?

There is no limit on the amount of coupons you can clip.

Do I need to print Smart Coupons?

No. Smart Coupons are paperless and work automatically when they are added to your account and you enter your 10-digit phone number at checkout.

How do I save a coupon to my Smart Coupons account?

To save a Smart Coupon to your wallet, you will click "Clip" on the coupon and it will be saved to your account. Once a coupon has been clipped, it cannot be unclipped.

SmartSpins Top Questions

What is SmartSpins?

SmartSpins is an extension of Family Dollar’s Smart Coupons program. It rewards you with Smart Coupons that are selected just for you. SmartSpins rewards are obtainable via the interactive game that is presented when a spin is earned.

How does SmartSpins work? How do I play the SmartSpins game?

You must be a member of Family Dollar’s Smart Coupons program and also have the Family Dollar app downloaded. SmartSpins are only available in versions of the app where the program is enabled. Please make sure you have the most current version of the app and that it has been updated. Once you have both registered as a member of the Smart Coupons program and downloaded/updated the Family Dollar app, you can then shop at a participating Family Dollar store to earn SmartSpins. When you checkout, you must make sure to either scan your app barcode or enter your Smart Coupons phone number at checkout. At this time, SmartSpins are earned on a daily basis; you can earn one spin per day as long as you have completed one transaction at a participating Family Dollar store. After you complete your transaction, you will receive a push notification advising you of an earned spin. If you are not opted in for push notifications, don’t worry, you will receive a message in your app inbox letting you know you have earned a spin. There is also a banner in the app on the Available Coupons page that will show you how many spins you currently have. Tap on that banner, the push notification, or the message in your inbox, and you will enter the game. From there, pull down or tap on the spin lever and when all three spinners match up, you’ll be presented with a Smart Coupon chosen just for you! You can clip or dismiss the coupon.

How do I sign up for SmartSpins?

Since SmartSpins is an extension of the Smart Coupons program. To be eligible to participate in SmartSpins, you must be a member of Family Dollar’s Smart Coupons program and also have the Family Dollar app downloaded. SmartSpins are only available in versions of the app where the program is enabled. Please make sure you have the most current version of the app and that it has been updated. Smart Coupons sign up can be completed in the app.

How do I get a spin?

You will earn a spin each day you shop with Family Dollar and enter your Smart Coupons phone number at checkout by either scanning your app barcode or entering your phone number on the checkout pin pad. Remember, you must be signed up for Family Dollar’s Smart Coupons program and also have the Family Dollar app downloaded to be eligible for SmartSpins. If you do not either scan your app barcode or enter your phone number on the checkout pin pad at the time of checkout, you will not earn any SmartSpins. SmartSpins is only available in versions of the app where the program is enabled. Please make sure you have the most current version of the app and that it has been updated.

Where does the SmartSpins coupon go when I clip it?

Your SmartSpins coupon will appear in your Clipped Coupons within the Smart Coupons program. In the Family Dollar app, it is under Your List and then Clipped Coupons.

Will there be exclusive offers available in SmartSpins?

Yes! SmartSpins will provide offers selected just for you and some of these will be exclusive only to SmartSpins.

SmartSpins General Questions

How will I be notified I have a spin to use?

You will be notified by push notification, if you are opted in. If you are not opted in for push notifications, don’t worry, you will receive a message in your app inbox letting you know you have earned a spin. There is also a banner in the app on the Available Coupons page that will show you how many spins you currently have.

Will I receive my spin if I have opted out of push notifications?

If you are not opted in for push notifications, don’t worry, you will receive a message in your app inbox letting you know you have earned a spin. There is also a banner in the app on the Available Coupons page that will show you how many spins you currently have.

What if I miss my push notification when I receive it? Will my spin be gone?

No. If you can’t interact with your push notification when you receive it, don’t worry, there is also a banner in the app on the Available Coupons page that will show you how many spins you currently have. Tap on that banner and you will enter the game to play your spin.

How long does a spin last? Do they expire?

Yes. SmartSpins can expire. If you have not used your SmartSpins, they will expire on the last calendar day of the 2nd month AFTER it was earned. For example, if you earned a spin on October 15, 2018, that spin would expire for use on December 31, 2018. (Please note, the Smart Coupons reward will have its own expiration date; see coupon for details.)

Do I have to play SmartSpins?

No. SmartSpins will automatically expire if not used by the last calendar day of the 2nd month AFTER each spin is earned.

Will spins accumulate if I do not use them immediately?

Yes. Spins will accumulate if they are not used until they expire. Spins will automatically expire if not used by the last calendar day of the 2nd month AFTER each spin is earned.

How many SmartSpins can I get?

SmartSpins are earned on a daily basis; you can earn one spin per day as long as you have completed one transaction at a participating Family Dollar store. When you checkout, please make sure to either scan your app barcode or enter your Smart Coupons phone number at checkout. Remember, you must be signed up for Family Dollar’s Smart Coupons program and also have the Family Dollar app downloaded to be eligible for SmartSpins. SmartSpins are only available in versions of the app where the program is enabled. Please make sure you have the most current version of the app and that it has been updated.

If I complete more than one transaction in a day, can I earn more spins?

At this time, SmartSpins are earned on a daily basis; you can earn one spin per day as long as you have completed one transaction at a participating Family Dollar store. When you checkout, please make sure to either scan your app barcode or enter your Smart Coupons phone number at checkout. Remember, you must be signed up for Family Dollar’s Smart Coupons program and also have the Family Dollar app downloaded to be eligible for SmartSpins. SmartSpins is only available in versions of the app where the program is enabled. Please make sure you have the most current version of the app and that it has been updated.

Can I earn extra SmartSpins?

During select promotional periods, customers may be able to earn extra SmartSpins. Stay tuned to Family Dollar to hear about these types of promotions via familydollar.com, the Family Dollar app, Family Dollar Facebook page, and the Family Dollar email newsletter.

How many SmartSpins coupons will I get per spin?

One spin is equal to one Smart Coupons reward unless otherwise specified.

Do I have to accept the SmartSpins Smart Coupon?

No. You may decline the SmartSpins Smart Coupon when it is presented to you at the end of the game.

Can SmartSpins be played at any time of the day?

Yes. SmartSpins can be played at any hour of any day. However, please be aware that push notifications are only sent during the hours of 8:30 am – 9:30 pm.

Are all SmartSpins rewards issued via a Smart Coupon?

Yes. All SmartSpins rewards are Smart Coupons that are selected just for you. Values, redemption dates, and eligible items may vary.

How do I redeem a SmartSpins Smart Coupon?

Smart Coupons issued via SmartSpins are redeemable in store the same way that all Smart Coupons are redeemed. Either scan your app barcode or enter your Smart Coupons phone number at checkout to redeem clipped Smart Coupons.

I completed a transaction at a participating Family Dollar store, entered my Smart Coupons phone number at checkout, and I have the Family Dollar app. Why did I not earn a spin?

SmartSpins are only available in versions of the app where the program is enabled. Please make sure you have the most current version of the app and that it has been updated.

I just heard about SmartSpins! If I download the Family Dollar app and sign up for the Smart Coupons program will I be reimbursed for previous transactions?

No. You must be an active Smart Coupons member and have a SmartSpins enabled version of the Family Dollar app at the time of purchase in order to earn SmartSpins.

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