FAQs

Top Questions

What is a Smart Coupon?

A Smart Coupon is a digital coupon, which is just like a paper coupon, only easier! Smart coupons are loaded directly to your account and are redeemed at the register by entering your phone number when you purchase the qualifying item.

Will I be charged by my mobile carrier to use Smart Coupons?

Standard data fees may be applied by your mobile carrier to create or access your account. You will need to check your individual plan with your mobile carrier for more details.

How does the Smart Coupons program benefit me?

We show you coupons for product you like. You can clip these offers to your account, eliminating the need to cut or print out coupons.

Account Questions

Will I be able to track my savings?

Yes, when you enter your phone number at checkout your savings will be tracked on your profile. This provides an overview of your total savings over time.

Can there be more than one user on my Smart Coupons account?

No. Each account may have one registered user with one registered 10-digit phone number and one email address.

What personal information will be needed or used for Smart Coupons? Will it be shared?

You will need to provide your name, email address and phone number to participate. You can refer to Family Dollar's Privacy Policy, which can be found in the “About this App” section.

How do I start or stop emails?

You can change your email preferences on your “Profile”. Changes in preferences may take 24 hours to take effect. View our Privacy Policy for additional questions.

How do I start or stop alerts?

We respect your privacy and only send messages that want. You can see or change your alert preferences in “Settings”.

Coupon Questions

Can I still use paper coupons for my purchases?

All coupon types will follow the Coupon Policy found in “About this App”. You can still use paper coupons, cut from a circular or printed.

Will the product be available to redeem a Smart Coupon at each Family Dollar location?

We try to keep all products in stock, but certain products may not be available in all stores.

Do Smart Coupons have an expiration date?

Yes, the expiration date is visible on each coupon.

What if I forgot my password?

Click “Forgot Password” on the Login screen.

How often will new coupons be available?

Manufacturer coupons and store offers can be added at any time, so please check back often.

How do I clip a coupon to my Smart Coupons account?

Just touch it on the “Coupons” page.

How can I see new Smart Coupons?

New coupons will have a green banner at the top with the word, “NEW!”. You can also sort by “Newest First” on the “Available Coupons” screen.

How do I redeem coupons at checkout?

You will enter your 10-digit telephone number into the PIN Pad (where you insert your debit/credit card) at checkout after the first item has been scanned and before the clerk totals the transaction.

How do I know if my Smart Coupon has been redeemed?

Your savings will be indicated on your receipt as “Smart Coupon” or “Mfg. Smart Coupon” once the items have been purchased.

Once I have clipped a coupon, when is it available to redeem?

Clipped coupons are available as soon you clip them. Many of our customers search for Smart Coupons on their mobile device when shopping in our stores.

How many Smart Coupons can I clip?

There is no limit on the amount of coupons you can clip.

How can I change my password on my Smart Coupons account?

Touch “Change My Password” in your “Profile”.

How can I see my clipped coupons?

View the “Clipped Coupons” section to see your selections.

What do I do if I have additional questions about Smart Coupons?

If you need additional information about the Smart Coupons program, please contact our Customer Service team by calling 1-844-636-7687.

View All

Will I be able to track my savings?

Yes, when you enter your phone number at checkout your savings will be tracked on your profile. This provides an overview of your total savings over time.

Can I still use paper coupons for my purchases?

All coupon types will follow the Coupon Policy found in “About this App”. You can still use paper coupons, cut from a circular or printed.

Will the product be available to redeem a Smart Coupon at each Family Dollar location?

We try to keep all products in stock, but certain products may not be available in all stores.

What is a Smart Coupon?

A Smart Coupon is a digital coupon, which is just like a paper coupon, only easier! Smart coupons are loaded directly to your account and are redeemed at the register by entering your phone number when you purchase the qualifying item.

Can there be more than one user on my Smart Coupons account?

No. Each account may have one registered user with one registered 10-digit phone number and one email address.

Do Smart Coupons have an expiration date?

Yes, the expiration date is visible on each coupon.

What if I forgot my password?

Click “Forgot Password” on the Login screen.

How often will new coupons be available?

Manufacturer coupons and store offers can be added at any time, so please check back often.

What personal information will be needed or used for Smart Coupons? Will it be shared?

You will need to provide your name, email address and phone number to participate. You can refer to Family Dollar's Privacy Policy, which can be found in the “About this App” section.

How do I clip a coupon to my Smart Coupons account?

Just touch it on the “Coupons” page.

How do I start or stop emails?

You can change your email preferences on your “Profile”. Changes in preferences may take 24 hours to take effect. View our Privacy Policy for additional questions.

How can I see new Smart Coupons?

New coupons will have a green banner at the top with the word, “NEW!”. You can also sort by “Newest First” on the “Available Coupons” screen.

How do I redeem coupons at checkout?

You will enter your 10-digit telephone number into the PIN Pad (where you insert your debit/credit card) at checkout after the first item has been scanned and before the clerk totals the transaction.

Will I be charged by my mobile carrier to use Smart Coupons?

Standard data fees may be applied by your mobile carrier to create or access your account. You will need to check your individual plan with your mobile carrier for more details.

How do I know if my Smart Coupon has been redeemed?

Your savings will be indicated on your receipt as “Smart Coupon” or “Mfg. Smart Coupon” once the items have been purchased.

How do I start or stop alerts?

We respect your privacy and only send messages that want. You can see or change your alert preferences in “Settings”.

Once I have clipped a coupon, when is it available to redeem?

Clipped coupons are available as soon you clip them. Many of our customers search for Smart Coupons on their mobile device when shopping in our stores.

How does the Smart Coupons program benefit me?

We show you coupons for product you like. You can clip these offers to your account, eliminating the need to cut or print out coupons.

How many Smart Coupons can I clip?

There is no limit on the amount of coupons you can clip.

How can I change my password on my Smart Coupons account?

Touch “Change My Password” in your “Profile”.

How can I see my clipped coupons?

View the “Clipped Coupons” section to see your selections.

What do I do if I have additional questions about Smart Coupons?

If you need additional information about the Smart Coupons program, please contact our Customer Service team by calling 1-844-636-7687.

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